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| Tekijä: | Arkin, A. |
| Otsikko: | Working brief: a new pub culture (Personalentwicklung) |
| Lehti: | People Management
1997 : JAN 9, VOL. 3:1, p. 30-32 |
| Asiasana: | |
| Vapaa asiasana: | PERSONALPOLITIK, DIENSTLEISTUNGSBETRIEB, KUNDENDIENST |
| Kieli: | eng |
| Tiivistelmä: | The author of this article explores staff training at the Chef & Brewer chain, run by Scottish & Newcastle Retail, which includes sessions of defining the customer's needs and results in staff creating their own customer charter for each pub. |
SCIMA