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| Tekijä: | Chang, L. Birkett, B. |
| Otsikko: | Managing intellectual capital in a professional service firm: exploring the creativity–productivity paradox |
| Lehti: | Management Accounting Research
2004 : MAR, VOL. 15:1, p. 7-31 |
| Asiasana: | Accounting Companies Intellectual capital Industries Productivity Service |
| Vapaa asiasana: | Corporate reorganizations |
| Kieli: | eng |
| Tiivistelmä: | This paper explores how a professional service firm managed the paradoxical balance of creativity and productivity within its professional workforce. A conceptual framework integrating the concepts of creativity and productivity as components of professional competence is developed. Using this conceptual framework, the competency standards used by an Australian branch of a large international chartered accounting firm are studied, before and after a major firm restructure. The results show considerable changes in competency expectations following the reconstruction. |
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