haku: @indexterm telephone industry / yhteensä: 146
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| Tekijä: | Thompson, G. |
| Otsikko: | Assigning telephone operators to shifts at new Brunswick telephone company |
| Lehti: | Interfaces
1997 : JUL-AUG, VOL. 27:4, p. 1-11 |
| Asiasana: | ASSIGNMENT PROBLEM TELEPHONE INDUSTRY EMPLOYEES |
| Kieli: | eng |
| Tiivistelmä: | The author developed a procedure for assigning telephone operators to shifts at New Brunswick Telephone Company (NBtel). Although the problem has received scant attention in the literature its solution greatly affects employees' satisfaction with their work schedules. NBtel requires that all shifts be assigned to employees, and it is obligated contractually to satisfy preferences for shifts in order of employee seniority. The specialized shift assignment heuristic (SSAH) that the author developed runs on a personal computer, generating approximately three solutions per second. |
SCIMA