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| Tekijä: | Kimes, S. E. Barrash, D. I. Alexander, J. E. |
| Otsikko: | Developing a restaurant revenue-management strategy. |
| Lehti: | Cornell Hotel and Restaurant Administration Quarterly
1999 : OCT, VOL. 40:5, p. 18-29 |
| Asiasana: | Restaurants Service management Service quality |
| Kieli: | eng |
| Tiivistelmä: | In the present case the authors determined that the restaurant's primary problem was its high standard deviation of meal duration, and the related problem involved personnel, information, equipment, methods and products. After identifying the causes of uneven service and unpredictable meal times, researchers suggested improving employee training, developing standard operating procedures, and improving table management. |
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