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| Tekijä: | Heung, V. C. S. Wong, M. Y. Qu, H. |
| Otsikko: | Airport-restaurant service quality in Hong Kong : An application of servqual |
| Lehti: | Cornell Hotel and Restaurant Administration Quarterly
2000 : JUN, VOL. 41:3, p. 86-96 |
| Asiasana: | Restaurants Airports Service quality Hong Kong |
| Kieli: | eng |
| Tiivistelmä: | The main finding of this study is that by meeting travellers' service-quality expectations, airport restaurants can gain a competitive advantage. |
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