haku: @indexterm quality assurance / yhteensä: 148
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Tekijä:Jahn, G.
Schramm, M.
Spiller, M.
Otsikko:The reliability of certification: quality labels as a consumer policy tool
Lehti:Journal of Consumer Policy
2005 : MAR, VOL 28:1, p. 53-73
Asiasana:certification
quality
quality assurance
quality control
food industry
customers
consumer protection
Vapaa asiasana:consumer policy
Kieli:eng
Tiivistelmä:Certification systems in the food industry are used to ensure marketing claims for unobservable quality features. Process oriented quality features (eg. organic farming) have raised the question of mislabelling. This paper introduces a model which includes various starting points to enhance the efficiency of certification systems and the corresponding labels, and suggests strategies for reducing auditors' dependence, intensifying liability, increasing reputation effects, and minimizing audit costs.
SCIMA tietueen numero: 261443
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