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| Tekijä: | Roper, W. L. |
| Otsikko: | Improving customer service can be as simple as ABC (Auftragsabwicklung) |
| Lehti: | Industrial Engineering
1994 : AUG, VOL. 26:8, p. 39-41 |
| Asiasana: | |
| Vapaa asiasana: | KUNDENDIENST, KOSTENKONTROLLE, PHYSICAL DISTRIBUTION |
| Kieli: | eng |
| Tiivistelmä: | Business companies are all under pressure to better serve their customers merely to stay competitive, without going broke in the process. By embracing some simple concepts and taking the time to think strategically about customer service, dramatic service improvements can be achieved without incurring higher costs. |
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