haku: @indexterm BUSINESS ETHICS / yhteensä: 1509
viite: 708 / 1509
| Tekijä: | Sirgy, M. J. |
| Otsikko: | Measuring Corporate Performance by Building on the Stakeholders Model of Business Ethics |
| Lehti: | Journal of Business Ethics
2002 : FEB I, VOL. 35:3, p. 143-162 |
| Asiasana: | STAKEHOLDERS BUSINESS ETHICS ORGANIZATIONAL PERFORMANCE |
| Kieli: | eng |
| Tiivistelmä: | The main thesis guiding the conceptual development of the authors' corporate performance measurement model is that business success - defined as long-term survival and growth - is determined by relationship quality (1) among the various organizational departments (internal stakeholders), (2) between internal and external stakeholders, and (3) between internal and distal stakeholders. Relationship quality among internal stakeholders is conceptualized and operationalized in terms of internal service quality. Relationship quality between internal and external stakeholders is conceptualized and operationalized in terms of external service quality. Relationship quality between internal and distal stakeholders is conceptualized and operationalized in terms of company goodwill. |
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