haku: @author Flynn, J. / yhteensä: 16
viite: 9 / 16
| Tekijä: | Flynn, J. |
| Otsikko: | Suddenly, Europe's shopkeepers are making nice |
| Lehti: | Business Week
1997 : JAN 20, VOL. 3494:824, p. 16-17 |
| Asiasana: | ECONOMICS USA EUROPE |
| Kieli: | eng |
| Tiivistelmä: | Slumping economies and competition from the U.S. have retailers pushing service. Every 90 seconds, a bus or train disgorges eager shoppers into Centro, a sprawling new $1.4 billion shopping complex in Oberhausen, smack in Germany's industrial heartland. To battle the Teutonic disdain for service, Centro offers its 200 retailers a three-day course to teach their clerks the art of smiling. Shoppers can munch sausages or sip champagne. Wheelchairs and baby carriages are free to use. A Kinderland takes care of kids. Europe's retailers are searching for new ways to pry open shoppers' wallets. |
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