haku: @author Siguaw, J. A. / yhteensä: 16
viite: 10 / 16
Tekijä: | Siguaw, J. A. Enz, C. A. |
Otsikko: | Best practices in hotel operations |
Lehti: | Cornell Hotel and Restaurant Administration Quarterly
1999 : DEC, VOL. 40:6, p.42-53 |
Asiasana: | Hotel management Tourism Consumer satisfaction Operational research USA |
Kieli: | eng |
Tiivistelmä: | This report chronicles the efforts of a diverse group of hotel companies that have implemented outstanding practices to improve operations. The two specific functional areas that received the most attention were maintenance (including house-keeping) and the front desk, especially check-in and check-out. |
SCIMA