haku: @author Siguaw, J. A. / yhteensä: 16
viite: 5 / 16
| Tekijä: | Dubé, L. Enz, C. A. Renaghan, L. M.. Siguaw, J. A. |
| Otsikko: | Managing for excellence: conclusions and challenges from a study of best practices in the U. S. lodging industry |
| Lehti: | Cornell Hotel and Restaurant Administration Quarterly
2000 : OCT, VOL. 41:5, p. 30-39 |
| Asiasana: | Hotel and catering industry Hotel management Tourist industry Service quality Performance management |
| Kieli: | eng |
| Tiivistelmä: | This study of the U. S. lodging industry's best practices finds that managers use innovation to create customer value. A resounding majority of best practices arose at the corporate level, with a minority at the property level. |
SCIMA