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| Tekijä: | El Sawy, O.A. Majchrzak, A. |
| Otsikko: | Critical issues in research on real-time knowledge management in enterprises |
| Lehti: | Journal of Knowledge Management
2004 : VOL 8:4, p. 21-37 |
| Asiasana: | Knowledge management Information systems Organizations Research |
| Kieli: | eng |
| Tiivistelmä: | This paper aims to identify and articulate critical research issues in the emerging area of real-time knowledge management (RT-KM) in enterprises to stimulate other researchers. The paper creates a framework based on two drivers: increasing the requirements (henceforth as: i-reqs.) to plan for quickening the action-learning loop in the enterprise, and i-reqs. in planning for emergence. The action-learning loop is further articulated through the "observe, orient, decide, and act" (or OODA) framework, through which six sets of critical research challenges (here as: chs.) are identified around RT-KM in enterprises: chs. around (as: chs-a.) managing the quality of information in RT-KM, chs-a. improving the selective and intensive aspects of managerial attention in RT-KM, chs-a. making core business processes better suited to RT-KM, chs-a. integrating multiple distributed perspectives unpredictably in RT-KM, chs-a. developing heuristics in a way that allow real-time emergence, and chs-a. effectively capturing actions and learning for later reuse in RT-KM. Based on observations from real field case studies in industry, and driven by an industry need for better RT-KM, this paper brings together the concepts of vigilant information systems, OODA loops, and emergence and applies them through a framework to identify research issues and chs. in this new emerging area of RT-KM. |
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