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| Tekijä: | Bou, E. Sauquet, A. |
| Otsikko: | Reflecting on quality practices through knowledge management theory: uncovering grey zones and new possibilities of process manuals, flowcharts and procedures |
| Lehti: | Knowledge management research & practice
2004 : APR, VOL 2:1, p. 35-47 |
| Asiasana: | Knowledge management Organizations Case studies Theories |
| Kieli: | eng |
| Tiivistelmä: | This article aims to shed light on some aspects related to the possibility of expliciting knowledge through an empirical study and to inquire to what extent these formalized documentation gather the actual practice. One of the most relevant contributions of this paper is its empirical work covering both the knowledge and quality perspectives, providing a refreshing and integrated view to practical organizational issues. |
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