haku: @author Benbasat, I. / yhteensä: 17
viite: 5 / 17
| Tekijä: | Mao, J. Benbasat, I. |
| Otsikko: | The use if explanations in knowledge-based systems: cognitive perspectives and a process-tracing analysis |
| Lehti: | Journal of Management Information Systems
2000 : FALL, VOL. 17:2, p. 153-180 |
| Asiasana: | KNOWLEDGE-BASED SYSTEMS CURRENCY OPTIONS COGNITION |
| Kieli: | eng |
| Tiivistelmä: | This exploratory research investigates the nature of explanation use and factors that influence it during users' interaction with a knowledge-based system (KBS) for decision-making. It draws upon several cognitive perspectives to help understand when, why and how explanations are used. A verbal protocol analysis was conducted based on a laboratory experiment involving a KBS for financial analysis. Major categories of explanation use were identified, and accounted for with relevant cognitive perspectives. |
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