haku: @author Kolk, A. / yhteensä: 17
viite: 9 / 17
| Tekijä: | Kolk, A. Pinkse, J. |
| Otsikko: | Stakeholder mismanagement and corporate social responsibility crises |
| Lehti: | European Management Journal
2006 : FEB, VOL. 24:1, p. 59-72 |
| Asiasana: | construction industry companies corporate responsibility social responsibility crises stakeholders management Netherlands |
| Kieli: | eng |
| Tiivistelmä: | This paper reports two studies involving businesses having gone through a severe integrity crisis: one focusing on a single company (Ahold) and one on an entire industry (the Dutch building industry). In both cases, various stakeholders (here as: s-hldr./s-hldrs.) groups saw their basic interests violated. Focusing on the nature of the corporate practices having facilitated s-hldr. mismanagement (hereafter for 'management' as: mgmt.), mechanisms to reduce s-hldr. power and to increase mgmt. power can be discerned in both cases, although the dynamics and peculiarities differ per case. Specific to Ahold is the impact of geographical diversification and its focus on customers, using various cuing mechanisms to present itself as socially responsive. The construction industry case points at a strategy of setting up industry-wide structures to relationships mgmt. with a variety of s-hldrs. and building an environment supporting continuity. |
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