haku: @indexterm management behaviour / yhteensä: 173
viite: 59 / 173
Tekijä: | Cady, S. H. Fandt, P. M. |
Otsikko: | Managing impressions with information: a field study of organizational realities |
Lehti: | Journal of Applied Behavioral Science
2001 : JUN, VOL. 37:2, p. 180-204 |
Asiasana: | Consumer behaviour Leadership Service management Management behaviour Organizational behaviour |
Kieli: | eng |
Tiivistelmä: | This field study examines how changes in span of managerial control, the leadership substitute referred to as procedure availability, and self-monitoring influence impression managent tactics used by subordinates in their customer service reports. |
SCIMA