haku: @indexterm performance management / yhteensä: 173
viite: 91 / 173
| Tekijä: | Syfert, P. A. Schumacher, L. B. |
| Otsikko: | Putting Strategy First in Performance Management |
| Lehti: | Journal of Cost Management
2000 : NOV-DEC, VOL. 14:6, p. 32-38 |
| Asiasana: | PERFORMANCE MANAGEMENT STRATEGY STRATEGIC PLANNING MISSION STATEMENTS |
| Kieli: | eng |
| Tiivistelmä: | This paper considers the City of Charlotte which has implemented a balanced scorecard that communicates its mission and strategy with tangible objectives and measures. The authors state that creating a balanced scorecard develops consensus and teamwork throughout the organisation and focuses limited resources. Charlotte has learned four lessons in the journey of implementing a scorecard: 1) Developing a balanced scorecard is hard work. Identifying strategic goals, objectives and measures, requires introspection and determination; 2) Expect resistance. Change is never easy, no matter what form it takes; 3) A high-level champion is critical; 4) The process takes time and commitment. |
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