haku: @indexterm INFORMATION SYSTEMS / yhteensä: 1796
viite: 75 / 1796
| Tekijä: | Fitzgerald, G. Russo, N.L. |
| Otsikko: | The turnaround of the London Ambulance Service Computer-Aided Despatch system (LASCAD) |
| Lehti: | European journal of information systems
2005 : SEP, VOL. 14:3, p. 244-257 |
| Asiasana: | information systems health service case studies United Kingdom |
| Kieli: | eng |
| Tiivistelmä: | The implementation (hereafter as: impl.) of the Computer-Aided Despatch system at the London Ambulance Service (LASCAD) is one of the most notorious cases of failure within the information systems (IS) literature. Based on a case study approach, this paper describes the details and context of a much more successful impl. phase following the first one. A framework from the literature provides four interacting elements and relationships for analysis of the similarities and differences in the two systems development. The four elements are Supporters, Project Organisation, Information System, and the Environment in which they operate. The turnaround system was found to address directly almost all the issues identified as problematic, including the management's approach to understand the users' needs, incl. issues unrelated to the system itself, their involvement in the development process, an improvement in the availability of resources etc. Certain environmental factors could not be directly addressed but nevertheless were overcome by attention to detail and internal needs. Conclusions indicate that the factors addressed are not new and can be found in the success literature. What is unusual is that they were implemented in this case in such unlikely circumstances. |
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