haku: @author Enz, C. A. / yhteensä: 18
viite: 8 / 18
| Tekijä: | Enz, C. A. Siguaw, J. A. |
| Otsikko: | Best practices in service quality |
| Lehti: | Cornell Hotel and Restaurant Administration Quarterly
2000 : OCT, VOL. 41:5, p. 20-29 |
| Asiasana: | Tourism Tourist industry Service quality |
| Kieli: | eng |
| Tiivistelmä: | This Cornell University-based study cites 13 operations for outstanding programs in guest service. The main result that to achieve the highest service quality, managers of a baker's dozen of lodging operations have given authority to their employees. |
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