haku: @indexterm error estimation / yhteensä: 18
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| Tekijä: | Repenning, N. P. Sterman, J. D. |
| Otsikko: | Capability Traps and Self-Confirming Attribution Errors in the Dynamics of Process Improvement |
| Lehti: | Administrative Science Quarterly
2002 : JUN, VOL. 47:2, p. 265-295 |
| Asiasana: | ERROR ESTIMATION ORGANIZATIONAL PERFORMANCE DYNAMIC MODELS ANALYTICAL REVIEW |
| Kieli: | eng |
| Tiivistelmä: | To better understand the factors that support or inhibit internally focused change, the authors conducted an inductive study of one firm's attempt to improve two of its core business processes. The authors' data suggest that the critical determinants of success in efforts to learn and improve are the interactions between managers' attributions about the cause of poor organizational performance and the physical structure of the workplace, particularly delays between investing in improvement and recognizing the rewards. Building on this observation, the authors propose a dynamic model capturing the mutual evolution of those attributions, managers' and workers' actions, and the production technology. |
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