haku: @author Shanthikumar, J. G. / yhteensä: 18
viite: 7 / 18
| Tekijä: | Mok, S. K. Shanthikumar, J. G. |
| Otsikko: | A transient queueing model for Business Office with standby servers. |
| Lehti: | European Journal of Operational Research
1987 : FEB, VOL. 28:2, p. 158-174 |
| Asiasana: | QUEUING THEORY CUSTOMERS SERVICE |
| Kieli: | eng |
| Tiivistelmä: | A transient solution to a queueing model is presented that can be used to help a Business Office manager efficiently determine the optimal numbers of scheduled and standby servers for achieving the designated service objective cost effectively. It is estimated that the model would save each of the 108 Business Office managers 20 minutes per day. The tests of the model, using real data from randomly selected days,reveal that the model is about 93% accurate. This queueing model can also be used to test out various what-if scenarios. |
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