haku: @author Kim, K. / yhteensä: 19
viite: 16 / 19
| Tekijä: | Kim, K. Miller, J. Heineke, J. |
| Otsikko: | Mastering the quality staircase, step by step |
| Lehti: | Business Horizons
1996 : JAN-FEB, VOL. 40:1, p. 17-21 |
| Asiasana: | QUALITY RELIABILITY ECONOMICS |
| Kieli: | eng |
| Tiivistelmä: | Most executives will readily agree that increasing customer expectations and competitive advances are behind the constantly rising standards for quality. The same forces explain why the terms used to describe various aspects of quality keep changing as well. The consequences of these changes are important. Does quality to the average employee in your company mean zero effects? Reliability and durability? Fitness for use? Customer satisfaction? Can your company address all these aspects of quality simultaneously? How does the firm keep up with the rising standard for excellence? |
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