haku: @author Upton, R. / yhteensä: 19
viite: 7 / 19
| Tekijä: | Upton, R. |
| Otsikko: | Xerox copies the message on quality. ( *XEROX ) |
| Lehti: | Personnel Management
1987 : APR, VOL. 19:4, p. 34-37 |
| Asiasana: | QUALITY CONTROL |
| Kieli: | eng |
| Tiivistelmä: | The author reports how a multinational office machinery corporation launched some five years ago a campaign to attain total quality status. The program started from management process at top level penetrating every corner of the organization. The policy states that Company X is a quality company. Quality is the major business principle for X. It means giving customers innovative products and services that fully satisfy their requirements. Quality improvement is the job of every X employee. |
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