haku: @author Quinn, J. B. / yhteensä: 19
viite: 4 / 19
| Tekijä: | Quinn, J. B. Doorley, Th. L. Paquette, P. C. |
| Otsikko: | Technology in services: rethinking strategic focus |
| Lehti: | Sloan Management Review
1990 : WINTER, VOL. 31:2, p. 79-87 |
| Asiasana: | TECHNOLOGY SERVICE INDUSTRIES STRATEGY ORGANIZATIONAL STRUCTURE MANUFACTURING INDUSTRY VERTICAL INTEGRATION |
| Kieli: | eng |
| Tiivistelmä: | Based on an intensive study of technology in services a lot of important conclusions are drawn. New service technologies dictate substantive changes in strategic structures and strategic thinking. These include defining each value-creation activity as a service; analyzing each service activity to determine whether the company can become the best in the world at it; eliminating, outsourcing, or joint venturing the activity to achieve "best in world" status when this is impossible internally. Managers must recognize that not achieving a strong enough competitive performance in each critical service activity will relegate the company to an inevitable loss of strategic advantage, lower profitability and therefore a higher risk of takeover. |
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