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| Tekijä: | Dowling, M. Boulton, W. Elliott, S. |
| Otsikko: | Strategies for change in the service sector: the global telecommunications industry |
| Lehti: | California Management Review
1994 : SPRING, VOL. 36:3, p. 57-88 |
| Asiasana: | CHANGE SERVICE TELECOMMUNICATIONS INDUSTRY |
| Kieli: | eng |
| Tiivistelmä: | Four key forces - technological change, changes in market demand, deregulation, and globalization - are affecting and changing the structure of the service industries. The forces can be illustrated by using the telecommunications services industry. This article examines and analyses four major firms: British Telecom in the UK, DBP Telekom in Germany, NTT in Japan, and BellSouth in the United States. These companies are changing their strategies and their structures to deal with current changes in the industry and to prepare for how the industry may evolve over the next ten years. |
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