haku: @author Schneiderjans, M. / yhteensä: 2
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| Tekijä: | Schneiderjans, M. Karuppan, C. |
| Otsikko: | Designing a quality control system in a service organization: a goal programming case study |
| Lehti: | European Journal of Operational Research
1995 : MAR 2, VOL. 81:2, p. 249-258 |
| Asiasana: | GOAL PROGRAMMING QUALITY ORGANIZATIONS |
| Kieli: | eng |
| Tiivistelmä: | Not all service organizations have established formal quality control (QC) procedures. A review of the literature helps develop a list of indicants defining the quality construct. These indicants are, in turn, incorporated into a goal programming model for the design of a QC system in service organizations. A zero-one goal programming model is developed to help select the "best" set of quality control instruments for customer data collection purposes. A real world case study illustrates the application of the model. |
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