haku: @author Law, J. / yhteensä: 2
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| Tekijä: | Law, J. Pearce, P. Woods, B. |
| Otsikko: | Stress and coping in tourist attraction employees |
| Lehti: | Tourism Management
1995 : JUN, VOL. 16:4, p. 277-284 |
| Asiasana: | STRESS COPING EMPLOYEES |
| Kieli: | eng |
| Tiivistelmä: | Front-line employees in tourism attractions are vital elements in the quest for service quality and visitor satisfaction. The tourism attraction work environment presents a variety of demands and pressures which may become sources of stress for personnel. Stress can have negative impacts on both the employee and the organization. It is therefore important to identify and understand the stressors experienced by employees in order to develop appropriate management methods. |
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