haku: @author Monkhouse, E. / yhteensä: 2
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| Tekijä: | Monkhouse, E. |
| Otsikko: | The role of competitive benchmarking in small- to medium-sized enterprises |
| Lehti: | Benchmarking for Quality Management and Technology
1995 : VOL. 2:4, p. 41-50 |
| Asiasana: | QUALITY MANAGEMENT UNITED KINGDOM |
| Kieli: | eng |
| Tiivistelmä: | This article examines the penetration of the small-to-medium-sized enterprise (SME) sector by the rapidly growing practice of benchmarking, hitherto more usually employed by large companies. The specific needs of this business type have to date been sadly neglected by both academic and governmental attempts at disseminating "best practice". Following a survey of over 200 SMEs, the author has undertaken extensive quantitative and qualitative interviews with 25 senior managers, and built a picture of both current usage and the perceived or actual barriers to greater use of the technique. |
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