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| Tekijä: | Charles, M. Marschan-Piekkari, R. |
| Otsikko: | Language training for enhanced horizontal communication: A challenge for MNCs |
| Lehti: | Business communication quarterly
2002 : JUN, VOL. 65:2, p. 9-29 |
| Asiasana: | Communication Languages Multinational companies Organizational structure Nordic countries Finland Europe |
| Kieli: | eng |
| Tiivistelmä: | Horizontal communication (=h.c.) between subsidiaries (=subs.) of the same multinational corporation (MNC) is a problem faced by staff as the demands for communication (=comm.) across borders are pushed downwards in the organizational hierarchy. Although the choice of English as the common corporate language alleviates some of the h.c. problems, it does not solve them all - particularly not when many subs. are located in non-English speaking countries. In that situation, h.c. between subs. can be a significant casualty. In a study of comm. within a Finland-based MNC, Kone Elevators, interviews with staff globally revealed problems not only for non-native speakers, but also for native speakers of English. Illustrative interview data suggests that corporate training schemes should focus on the broad spectrum of international comm. rather than on increasing a systematic knowledge of any one language. |
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