haku: @author Knight, T. R. / yhteensä: 2
viite: 2 / 2
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| Tekijä: | Knight, T. R. |
| Otsikko: | Feedback and grievance resolution. |
| Lehti: | Industrial and Labor Relations Review
1986 : JUL, VOL. 39:4, p. 585-598 |
| Asiasana: | FEEDBACK INFORMATION SYSTEMS COMPLAINTS PROBLEM SOLVING |
| Kieli: | eng |
| Tiivistelmä: | The contribution to grievance negotiations of participant's use of feedback about previous grievance settlements and arbitration decisions is assessed. Analysis of survey data collected from a sample of management and union grievance participants at three organizational levels supports the central proposition of systems theory that feedback contributes to the system's effectiveness measured as the estimated and observed rate of grievance resolution. |
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