haku: @author Melone, N. P. / yhteensä: 2
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| Tekijä: | Melone, N. P. |
| Otsikko: | A theoretical assessment of the user-satisfaction construct in information systems research. |
| Lehti: | Management Science
1990 : JAN, VOL. 36:1, p. 76-91 |
| Asiasana: | INFORMATION SYSTEMS CONSUMER SATISFACTION |
| Kieli: | eng |
| Tiivistelmä: | For nearly two decades, the user-satisfaction construct has occupied a central role in behavioral research in Information Systems (IS). In industry, the construct has often been used as a surrogate for IS effectiveness. A comprehensive theoretical assessment is provided. It begins by examining conceptual and theoretical limitations of the construct's use as a measure of IS effectiveness. Attention is then focused on the evolution of the construct in the literature and the theoretical problems associated with its broader use. The fundamental similarity between user satisfaction and the social and cognitive psychologist' notion of an attitude is suggested. |
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