haku: @author Roy, S. / yhteensä: 20
viite: 11 / 20
Tekijä: | Sant, R. Roy, S. |
Otsikko: | Delivering 'real' customer relationships |
Lehti: | Admap
2004 : VOL. 39:2, p. 23-25 |
Asiasana: | Brands Customer relationship management (crm) Emotions Experience |
Kieli: | eng |
Tiivistelmä: | The article argues that true CRM depends on the combination of functional and emotional brand experience. It also discusses how a marketer can broaden and deepen relationships with the customers. |
SCIMA