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| Tekijä: | Birkinshaw, J. |
| Otsikko: | Waking up the call centre |
| Lehti: | Business Strategy Review
2006 : VOL. 17:4, p. 18-21 |
| Asiasana: | entrepreneurship call centres case studies |
| Kieli: | eng |
| Tiivistelmä: | This article presents the tale of entrepreneur PV Kannan. He started 24/7 Customer and changed the concept of the call centre. |
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