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| Tekijä: | Easton, G. S. Jarrell, S. L. |
| Otsikko: | The effects of total quality management on corporate performance: An empirical investigation. |
| Lehti: | Journal of Business
1998 : APR, VOL. 71:2, p. 253-307 |
| Asiasana: | QUALITY CONTROL TOTAL QUALITY MANAGEMENT COMPANY PERFORMANCE BENCHMARKING |
| Kieli: | eng |
| Tiivistelmä: | The authors examine the impact of total quality management (TQM) on the performance of 108 firms that began TQN implementation between 1981 and 1991. The impact of TQM is measured by comparing each firm's performance to a control benchmark designed to capture what the performance would have been without TQM. The findings indicate that performance, measured by both accounting variables and stock returns, is improved for the firms adopting RQM |
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