haku: @indexterm Manpower planning / yhteensä: 228
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| Tekijä: | Thompson, G. M. |
| Otsikko: | Labor scheduling, part 4: Controlling workforce schedules in real time. |
| Lehti: | Cornell Hotel and Restaurant Administration Quarterly
1999 : JUN, VOL.40:3, p. 85-96 |
| Asiasana: | Restaurants Service industries Manpower planning Scheduling Frequency distribution |
| Vapaa asiasana: | Hospitality services Labour scheduling |
| Kieli: | eng |
| Tiivistelmä: | In this paper the author explains how a manager can assess with reasonable certainty whether the forecasted schedule is, in fact, matching the day's customer demand, touches on some of the actions a manager can take when demand does not match the forecasted schedule. In particular, he explains the value of having available crosstrained employees, particularly in those situations when demand is uncertain. |
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