haku: @journal_id 1637 / yhteensä: 23
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| Tekijä: | Flynn, G. |
| Otsikko: | A flight plan for success (Krisenmanagement) |
| Lehti: | Workforce
1997 : JUL, VOL. 76:7, p. 72-74,76-78 |
| Asiasana: | |
| Vapaa asiasana: | PERSONALFÜHRUNG |
| Kieli: | eng |
| Tiivistelmä: | In 1994, Continental Airlines had unhappy customers, unhappy employees and a profit loss of 138 millions. Its future looked grim until a new group of executives including a progressive group of HR professionals came on board. Their strategy was simple: to have satisfied customers, the company had to have satisfied employees who cared about pleasing the customers. Their programs got the airline where it wanted to go: to the top. |
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