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| Tekijä: | Thompson, E. |
| Otsikko: | Expertise is one click away with instant messaging |
| Lehti: | Knowledge Management Review
2003 : SEP/OCT, VOL. 6:4, p. 16-19 |
| Asiasana: | Knowledge management Strategy Information technology Communication Companies USA |
| Kieli: | eng |
| Tiivistelmä: | As instant messaging spreads, so do concerns about security, productivity, and unwanted interruptions. The St.Paul Companies has used instant messaging for 18 months without any of these problems, in fact, itÂ’s improving the way people collaborate for customers. Here, the author describes how the company has succeeded by embedding the tool into a network of virtual communities, and tying it to business needs from the beginning. |
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