haku: @indexterm RELIABILITY / yhteensä: 243
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| Tekijä: | Sitkin, S. Roth, N. |
| Otsikko: | Explaining the limited effectiveness of legalistic "remedies" for trust/distrust |
| Lehti: | Organization Science
1993 : AUG, VOL. 4:3, p. 367-392 |
| Asiasana: | EFFECTIVENESS AIDS RELIABILITY MEDICINE |
| Kieli: | eng |
| Tiivistelmä: | Organizations frequently adopt formal rules, contracts, or other legalistic mechanisms when interpersonal trust is lacking. But recent research has shown such legalistic "remedies" for trust-related problems to be ineffective in restoring trust. To explain this apparent ineffectiveness, this paper outlines a theory that distinguishes two dimensions of trust - task-specific reliability and value congruence - and shows how legalistic mechanisms respond only to reliability concerns, while ignoring value-related concerns. |
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