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| Tekijä: | Dubé, L. Renaghan, L. M. |
| Otsikko: | Strategic approaches to lodging excellence : a look at the industry's overall best-practice champions. |
| Lehti: | Cornell Hotel and Restaurant Administration Quarterly
1999 : DEC, VOL. 40:6, p. 16-26 |
| Asiasana: | Hotel management Strategic management Service management |
| Kieli: | eng |
| Tiivistelmä: | The authors study the cases of hotel chains and individual properties chosen as overall best-practice champions by their industry peers. Among the key factors are: a clear vision of the operation's purpose and strategy for achieving long-term profitability. That means satisfying the guest, giving careful attention to the employee's role in ensuring excellenge in guest service, and focusing on the facility itself. |
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