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| Tekijä: | Siguaw, J. A. Enz, C. A. |
| Otsikko: | Best practices in hotel operations |
| Lehti: | Cornell Hotel and Restaurant Administration Quarterly
1999 : DEC, VOL. 40:6, p.42-53 |
| Asiasana: | Hotel management Tourism Consumer satisfaction Operational research USA |
| Kieli: | eng |
| Tiivistelmä: | This report chronicles the efforts of a diverse group of hotel companies that have implemented outstanding practices to improve operations. The two specific functional areas that received the most attention were maintenance (including house-keeping) and the front desk, especially check-in and check-out. |
SCIMA