haku: @indexterm hotel management / yhteensä: 248
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| Tekijä: | Yu, L. Stafford, G. Armoo, A. K. |
| Otsikko: | Study of crisis management strategies of hotel managers in the Washington, D.C. metro area |
| Lehti: | Journal of Travel & Tourism Marketing
2006 : VOL, 19:2, p. 91-105 |
| Asiasana: | crisis management hotel management terrorism tourism USA |
| Kieli: | eng |
| Tiivistelmä: | This paper investigates how hotel general managers handled the catastrophic events after the terrorist attack on the Pentagon, in Washington D.C. It also compares empirically the impact of the terrorist attact on the human and financial aspects of the hotel industry. |
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