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| Tekijä: | Gilsdorf, J. |
| Otsikko: | Organizational rules on communicating: how employees are - and are not - learning the ropes |
| Lehti: | Journal of Business Communication
1998 : APR, VOL. 35:2, p. 173-201 |
| Asiasana: | ORGANIZATION COMMUNICATION EMPLOYEES |
| Kieli: | eng |
| Tiivistelmä: | This research explored how employees perceived and articulated organizational "rules" in describing specific communication problem incidents. The research elicited and analyzed 560 short narratives from MBA students describing an actual on-the-job communication problem caused by another organization member's weak understanding of "how we communicate here". Respondents cited many more unwritten than written sources of guidance, naming 22 different means by which organizations conveyed guidance on "how we communicate here". |
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