haku: @journal_id 943 / yhteensä: 250
viite: 2 / 250
| Tekijä: | Murphy, J. Taylor, J. A. |
| Otsikko: | Taking quality as seriously as profits (Qualitätssteuerung) |
| Lehti: | Industrial Engineering
1995 : JAN, VOL. 27:1, p. 28-29 |
| Asiasana: | |
| Vapaa asiasana: | QUALITÄTSPOLITIK, UNTERNEHMENSPOLITIK |
| Kieli: | eng |
| Tiivistelmä: | Quality has become a strategic factor in the marketplace. Perceptions of poor quality service will ultimately be reflected in a corporation's profit and loss statement. By measuring what customers really think about quality, QSA's can provide clear, practical, and useful information that will prove indispensable in the design of a program to achieve and maintain quality and service excellence. |
SCIMA