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| Tekijä: | Mathieson, K. Wharton, T. J. |
| Otsikko: | Are information systems a barrier to total quality management? (Qualitätssteuerung, Informationsprozess , Management Information System, Informationsverarbeitung) |
| Lehti: | Journal of Systems Management
1993 : SEP, VOL. 44:9, p. 34-38 |
| Asiasana: | |
| Vapaa asiasana: | DATENVERARBEITUNG |
| Kieli: | eng |
| Tiivistelmä: | Total quality management (TQM) is one way to integrate the concepts of quality improvement throughout an organization. Firms engaged in TQM commit all employees to the continuous improvement of all work processes, with the goal of satisfying internal and external customers. The management information systems (MIS function is critical for many business processes. Techniques are suggested to help MIS departments avoid being a barrier to TQM implementation. |
SCIMA