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| Tekijä: | Drennan, D. |
| Otsikko: | How to make the bad news less bad and the good news great. |
| Lehti: | Personnel Management
1988 : AUG, VOL. 20:8, p. 40-43 |
| Asiasana: | PERSONNEL MANAGEMENT EMPLOYEE COMMUNICATION EMPLOYEE ATTITUDES |
| Kieli: | eng |
| Tiivistelmä: | A description of a number of examples of communicating bad news, so that it comes as a relief for employees. The basic principles. Pay negotiations. The adverse reaction to expectations. An example of a bonus. Extra holidays. The need to prepare employees for unpleasant changes by stages. Raising cafeteria prices. The stage by stage process and employee interpretation of actions. |
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