haku: @author Knights, D. / yhteensä: 28
viite: 5 / 28
| Tekijä: | Knights, D. McCabe, D. |
| Otsikko: | Governing through teamwork: reconstituting subjectivity in a call centre |
| Lehti: | Journal of Management Studies
2003 : NOV, VOL. 40:7, p. 1587-1619 |
| Asiasana: | Call centres Corporate governance Team work |
| Kieli: | eng |
| Tiivistelmä: | The focus of this article is teamworking as a form of governmentality whereby management seeks to govern by distance. The authors explore through a case study of a call centre in a large building society how a discourse of teamworking has begun to impinge upon individuals so as to shape not only how they behave but also how they think, derive meaning and understand the world. |
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