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| Tekijä: | Papavassiliou, G. Mentzas, G. |
| Otsikko: | Knowledge modelling in weakly-structured business processes |
| Lehti: | Journal of Knowledge Management
2003 : VOL. 7:2, p. 18-33 |
| Asiasana: | Knowledge management Case studies Models Greece Europe |
| Kieli: | eng |
| Tiivistelmä: | This paper presents a new approach for integrating knowledge management (KM) and business process management. The focus is on the modelling of weakly-structured knowledge-intensive business processes. A framework is developed for modelling this type of processes that explicitly considers knowledge-related tasks and knowledge objects and present a workflow tool that is an implementation of the paper's theoretical meta-model. As an example, sketched is one case study, the process for granting full old age pension as it is performed in the Greek Social Security Institution. |
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