haku: @indexterm EMPLOYEE PARTICIPATION / yhteensä: 289
viite: 17 / 289
| Tekijä: | Heath, P. M. |
| Otsikko: | Quality - and how to achieve it. |
| Lehti: | Management Decision
1990 : VOL. 28:8, p. 42-46 |
| Asiasana: | QUALITY CIRCLES EMPLOYEE PARTICIPATION SOUTH AFRICA |
| Kieli: | eng |
| Tiivistelmä: | The nature of quality achievement in industry is discussed. The characteristics of the Japanese approach to quality and management are examined. The importance of employee participation and involvement in contributing to quality achievement is noted. In this context the South African business environment is considered, and a recent study is outlined. This study explored the participative approach to a quality programme which would serve as a catalyst for changing management style. The main features of a company-wide quality programme are outlined, and the necessity for commitment by all levels of personnel is emphasized. In South Africa a conservative management style prevails, so changes must be made if industry is to compete successfully. |
SCIMA