haku: @author Clark, G. / yhteensä: 3
viite: 2 / 3
| Tekijä: | Clark, G. Armistead, C. |
| Otsikko: | Service with a smile |
| Lehti: | Manufacturing Engineer
1990 : SEP, VOL. 9B1 - 69:8, p. 18-19 |
| Asiasana: | |
| Vapaa asiasana: | KUNDENDIENST, INDUSTRIEBETRIEBE |
| Kieli: | eng |
| Tiivistelmä: | How often is a good product spoiled by poor after sales services? The authors discuss the potential impact of Total Quality Management on customer support. |
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