haku: @author Wellins, R. / yhteensä: 3
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| Tekijä: | Wellins, R. Rick, S. |
| Otsikko: | Taking account of the human factor (Personalentwicklung, Arbeitsmotivation) |
| Lehti: | People Management
1995 : OCT 19, VOL. 1:21, p. 30-32 |
| Asiasana: | |
| Vapaa asiasana: | BANK, ORGANISATIONSWANDEL, UNTERNEHMENSANPASSUNG, KUNDENDIENST |
| Kieli: | eng |
| Tiivistelmä: | Many reengineering initiatives have failed because they have concentrated on processes and ignored the people who make them work. The authors of this article describe how the Royal Bank of Scotland improved its customer service and profitability by building fundamental change around its staff. |
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